Sustainability
Management.

For us, debt collection is only part of the story – our vision goes further. Our sustainability management reflects what we believe in and how we shape the future. At coeo, sustainability is a core element of modern corporate governance – especially in an industry where integrity, fairness, and transparency are of vital importance. As an international receivables management company, we systematically integrate ESG criteria (Environmental, Social, Governance) into our business processes. Our goal: to make sustainability effective – structured, credible, and measurable.

-30%

GHG emissions (tCO2e)
from 2021 to 2024

80%

Proportion of electrically
powered vehicles

7.5

Employee engagement
score (1-10)

30

Average training hours
per employee in 2024

Strategically
embedded,
systematically
executed.

Clearly defined responsibility:

ESG accountability at board level plus a designated ESG officer

Systematic management:

Group-wide ESG KPI system

Our ESG
Commit-
ments.

Our ESG Commitments.

Sustainable Future – Responsibility in Our Core Business and Community

Financial Inclusion
Data Protection & Information Security
Technological Innovation

Environment – Responsibility for Our Planet

Environmental Policy
Renewable Energy & E-Mobility
Certification
Transparent Reporting

People – Growing Together

Fair and Solution-Oriented Collaboration
Diversity & Inclusion
Health & Well-Being
Talent Development
Digital Competencies

Governance – Reliable Structures and Compliance

Certified Management Systems
Ethics & Integrity
Whistleblowing & Compliance
Transparent Communication

Sustainable Procurement – Responsibility Across the Supply Chain

ESG and Information Security Reviews
Standardised Evaluation Processes
Continuous Monitoring

Award-winning ESG Progress

In 2025, the quality of our ESG commitment was once again recognized by EcoVadis – one of the world’s leading agencies for rating corporate sustainability performance.

In the latest rating, the coeo Group was awarded the Silver Medal, placing us among the top 15% of companies worldwide. Within our industry – debt collection and credit agencies – we even rank among the top 9%.

View the EcoVadis Award