Regensburg/Dormagen, 22 January 2025 – i40 – the future skills company and the coeo Group have been awarded the eLearning AWARD 2025 in the category of Artificial Intelligence for their joint training project “AI meets coeo – AI revolutionizes the debt collection industry”. The project impressed with its innovative approach, combining technological expertise, cultural transformation and practical application.
The award-winning, multi-modular and highly topical AI learning program was developed to prepare employees at all levels for the challenges of digital transformation. Through modular learning paths, interactive formats such as webinars, web-based training, Q&A sessions, tool training and the company's own AI ecosystem “cAI”, it was possible to impart knowledge and at the same time promote a positive attitude towards AI. The focus was always on sustainably anchoring what had been learned in everyday work and promoting a continuously learning organization.
Sebastian Ludwig, CEO DACH of the coeo Group, emphasizes the importance of the project: “At coeo, customer-centric thinking and technological progress are part of our DNA. With this training project, we have strengthened the digital skills of our employees and shown how targeted use of AI can take efficiency and customer focus to the next level. This is an indispensable approach for companies that want to take advantage of digitalization opportunities. Winning the eLearning Award underscores our innovative strength and the successful collaboration with our AI learning partner i40 – the future skills company.”
Dr. Philipp V. Ramin, CEO of i40 – the future skills company, learning partner for this AI training project, adds: “With ‘AI meets coeo’ we were able to show how important a combination of technological training in AI and cultural transformation is. The eLearning AWARD confirms our vision: training must be practical, flexible and individually adaptable in order to have a lasting effect. Companies that want to ensure their future viability see a clear success factor in this approach. Winning the eLearning Award underscores what is possible when an innovative company like coeo not only thinks about how to develop and make available meaningful and efficient AI applications for customers, but also sees itself as a company of the future for which it is essential to become a continuously learning organization throughout the company.”
The award-winning training project has not only sustainably changed the learning culture at coeo, but has also increased the efficiency and competitiveness of the company. The introduction of the modular AI ecosystem “cAI”, which comprises ten dynamic modules, ensures continuous updating and flexibility in response to technological advances.
We are delighted to have been recognized with the prestigious eLearning Award 2025 for the training project “AI meets coeo - AI revolutionizes the debt collection industry” and see this as an incentive to continue developing innovative solutions for the future of training.
Further information on the winning project of coeo and i40 at the eLearning Award 2025 in the category AI is available here:
About coeo Group
coeo Group is the leading technology-based debt collection company in Europe. With a clear focus on combining pioneering AI and first-class customer service, coeo is setting new standards in the industry and continuously driving the optimization and further development of receivables management and all other business processes.
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Sarah Lehmann
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