Rotterdam - Earlier this year, the annual MT1000 survey* of the best business service providers in the Netherlands took place. coeo proudly finished in 1st place in the category Credit Management, Factoring & Collection. Thanks to a data-driven approach and the amazing work ethic of the team, coeo strives for the best result every day. With success.
Through the Net Promoter Score (NPS) the assessment took place on various content aspects: NPS, customer focus, product leadership and on (excellent) quality of execution. In each subcategory coeo finished in 1st place. Also in general ranking (Top 1000) of best business service providers coeo scores pretty high and belongs to the Top 20.
Niels de Peuter (former CEO of coeo) and his successor Rody Overwater describe in an extensive interview in the MT1000 edition of 2022 the road to operational excellence. Among other things, they tell how the in-house developed collection software and working from data increases service and leads to satisfied clients and customers. Besides positive customer reviews, the fact that coeo has now reached the first place in the MT1000 is a nice confirmation of this.
Winning this award further motivates coeo to continue to develop. The new management and board are already focusing on the next steps. "Continuous improvement is becoming a permanent part within all our disciplines, this makes us even stronger as an organization," Overwater said. "My task in the coming period is to give that growth more depth, by honing operational excellence. I will be zooming in on every aspect of our work, with the goal of ultimately making it even better." Read the entire article here: Read the entire article here: Self-developed software makes credit management organization coeo flexible and customer-centric
*The MT1000 is a special edition of MT/Sprout in which the 1000 best business service providers of the Netherlands are announced. This research is conducted by Amsterdam Centre for Business Innovation. To compile this unique list, business decision makers were asked about their experiences with service providers. Who is the most customer-friendly, who has the best products and who has the most excellent execution.
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coeo Inkasso GmbH
Sarah Lehmann
Head of Marketing & Public Relations
Tel.: +49 2133 2463-0
presse@coeo-inkasso.de