Christian Giehler, managing director of coeo | AT , emphasizes in his recommendations for modern receivables management how important it is to combine both efficiency and empathy when communicating with customers. It is particularly crucial for smaller companies to react quickly to unpaid invoices in order to avoid financial difficulties.
Giehler's key recommendations include:
- Customer focus: A company's success depends on its customers' willingness to pay. It is crucial to understand the reasons for unpaid bills and to offer solutions to facilitate payment.
- Early action: The faster outstanding debts are processed, the higher the chances of an amicable solution. A quick response is crucial to avoid payment defaults.
- Fair and empathetic communication: Clarity and honesty are important, but communication should always be respectful and empathetic so as not to strain the customer relationship.
- Use of AI technology: By using digital systems and artificial intelligence, collection cases can be processed more efficiently and a more personalized customer approach is possible.
- Offer flexibility: Flexible payment options, such as installment payments, enable customers to settle their outstanding bills in a way that suits them.
With these measures, companies can successfully manage receivables, reduce payment defaults and at the same time strengthen customer loyalty.
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About the coeo Group
The coeo Group is the leading technology-based debt collection company in Europe. With a clear focus on combining pioneering AI and first-class customer service, coeo is setting new standards in the industry and continuously driving the optimization and further development of receivables management and all other business processes.
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