Dormagen, 27 August 2024 – The coeo Group, Europe’s leading technology-based debt collection company, announces the launch of its generative AI solution, cAI: an innovative, modular AI ecosystem set to transform debt collection and all other business processes at coeo. As a standalone product, this new brand from coeo combines cutting-edge AI technologies with deep industry expertise to optimise efficiency, productivity, and customer service across all processes.
From Automation to a Comprehensive AI Ecosystem
Existing automation systems typically perform pre-defined tasks based on rules. As a data-driven and adaptive generative AI solution, cAI takes a significant step beyond this. The AI is capable of continuously learning and adapting, enabling it to tackle complex tasks while mimicking human thought processes. This technology represents a substantial improvement over conventional automation systems, paving the way for intelligent, self-optimising business processes. cAI is not limited to the collection process alone; its data intelligence platform supports daily operations across all departments at coeo. The ten specialised modules and co-pilots help efficiently manage routine tasks, process information more quickly, and enhance daily work, leading to comprehensive optimisation and innovation in all business areas.
Opportunities and Prospects with cAI
The introduction of cAI offers coeo Group numerous strategic advantages:
Enhanced Customer Experience: In debtor communication, cAI’s virtual assistants set new standards, enabling fast, precise, and service-oriented 24/7 real-time processing of inquiries, leading to a significant improvement in customer satisfaction.
Innovative Work Environment: Employees benefit from a modern work environment where repetitive tasks are taken over by AI-based solutions. This creates space for creative and strategic thinking, fostering the continuous development of skills.
Efficiency and Productivity Gains: By optimising processes and using generative AI-based learning algorithms, workflows are accelerated, efficiency is increased by up to 70%, and costs are significantly reduced.
Artificial Intelligence as a Success Factor – AI Meets Human Intelligence
Artificial intelligence is playing an increasingly important role in the success of companies, and the synergy between employees and AI is crucial. Sebastian Ludwig, CEO of the coeo Group, explains: “Our goal is to promote the best employees and the most efficient processes through the intelligent integration of AI. cAI is not just a tool, but a strategic partner. Generative AI supports people rather than replacing them, leading to higher productivity. We firmly believe that the combination of human intelligence, empathy, and artificial intelligence is the key to long-term success.”
AI Lab of the coeo Group in Berlin - A Hub of Innovation
Companies that do not engage with generative AI today will not be competitive in the future. The introduction of cAI ensures that the coeo Group remains at the forefront of this technological development and continues to strengthen its position as a market leader. To drive the development of cAI and other pioneering technologies, coeo opened an AI Lab in Berlin in June 2024. Berlin, as one of Europe’s leading tech hubs, offers the ideal environment to develop advanced AI modules and quickly implement them in practice. Led by Dr Kevin Yam, Chief AI Officer (CAIO) of the coeo Group, a 16-member interdisciplinary team of AI engineers, data scientists, software developers, and industry experts is working on the future of debt collection. Additionally, six international AI engineers in Halifax are contributing to the development of cAI modules.
Further information on cAI here: Technology - coeo Group (coeo-group.ai)
About the coeo Group
The coeo Group is Europe’s leading technology-based debt collection company. With a clear focus on combining cutting-edge AI with first-class customer service, coeo is setting new standards in the industry and continuously driving the optimisation and development of debt collection and all other business processes.
Press Contact:
Sarah Lehmann
Head of Marketing & Public Relations
Tel.: +49 2133 2463-0
presse@coeo-inkasso.de