The development of artificial intelligence (AI) is constantly advancing – and that's a good thing. After all, AI has the potential to optimize and automate processes. In order to develop customized AI solutions that help companies to efficiently automate their business processes, the coeo Group has now founded cAI Technology GmbH in Berlin from an AI lab.
With the rapid advancement of AI, companies are faced with the challenge of using innovations effectively while also meeting new regulatory requirements such as the AI Act in Europe. cAI Technology GmbH offers cutting-edge AI agents and conversational AI solutions that can be seamlessly integrated into existing infrastructures – for greater efficiency, fewer errors and better customer interactions.
As a subsidiary of the coeo Group, one of the leading technology-driven collection companies in Europe, cAI Technology knows exactly what is needed.
With the development of its AI ecosystem, cAI, coeo has already created a powerful tool for automating business processes in the past. Thanks to cAI, over 50 percent of mail inquiries and 70 percent of calls could be processed automatically from over a million customer interactions – an impressive level of efficiency and effectiveness.
Secure, fair and progressive
As a new coeo subsidiary, cAI Technology is now starting up in Berlin with a team of AI engineers, data scientists and industry experts with the aim of supporting companies worldwide in their digital transformation and setting new standards as a leading provider of AI solutions. “Our vision is to continuously make AI-supported processes more efficient, transparent and powerful,” says Kevin Yam, Chief AI Officer at coeo and also Managing Director at cAI Technology.
In the future, cAI Technology will offer solutions and agents in the areas of Conversational AI, Robotic Process Automation, Compliance, Data Analysis and AI-as-a-Service. This enables companies to automate customer communication, hand over constantly repetitive routine tasks to AI, use cloud-based AI services for language processing, image recognition or predictive analysis, automatically monitor compliance with legal requirements, including fraud detection, document verification and data protection compliance, or use AI-supported analysis for better decision-making, for example with regard to customer behavior, market trends and risk analysis. In this way, cAI Technology combines technological excellence with responsible AI use. The focus is on security, fairness and sustainability.
“While many are still talking about AI, we are already implementing it – and actively shaping the future of smart, technology-driven processes,” says Sebastian Ludwig, CEO of the coeo Group and also managing director at cAI Technology.
You can read the full article here in German.
About coeo Group
The coeo Group is the leading technology-based debt collection company in Europe. With a clear focus on combining groundbreaking AI and first-class customer service, coeo is setting new standards in the industry and continuously driving the optimization and further development of receivables management and all other business processes.
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