Coeo | AT relies on artificial intelligence and empathetic communication to efficiently resolve outstanding payments and retain customers in the long term.
- Empathetic receivables management: coeo combines artificial intelligence with human, solution-oriented communication to resolve outstanding payments fairly and efficiently.
- Use of technology with AI: The AI “cAI” developed in-house optimizes case processing, enables an individual approach and reduces processing times.
- Industry innovation and exchange: With the Customer Focus Summit in Vienna, coeo promotes dialog on practical applications of AI in receivables management.
Vienna, February 4, 2025: Collecting outstanding payments is not necessarily popular and the reputation of debt collection has long been tarnished accordingly. However, innovative approaches such as those of debt collection service provider coeo could change this in the long term. The company combines artificial intelligence (AI) with empathetic communication to unite the interests of companies and consumers. The aim is to resolve outstanding payments quickly and satisfactorily for all parties involved.
From a company's perspective, it is essential that invoices are paid, especially in economically turbulent times. This is because the dunning process is time-consuming and consumes a lot of resources. In addition, an important principle is that the faster the matter is resolved, the more likely it is that claims will be settled. However, coeo also follows a second credo: the more satisfied the consumer, the greater their willingness to pay. The company, which operates throughout the DACH region and beyond, takes customer happiness in particular to heart.
“Our aim is not only to process receivables efficiently, but also to ensure the satisfaction of both sides,” explains Christian Giehler, Managing Director of coeo Austria and Switzerland. “In this way, consumers who have fallen into arrears due to a payment error or a forgotten invoice, for example, can remain loyal customers. To achieve this, coeo focuses on the end user and relies on a digital portal and the AI 'cAI' developed in-house.”
Empathy meets technology
With the help of numerous data points, cAI enables a precise assessment of debtors' ability to pay and their behavior. The technology prioritizes cases, adapts the approach individually and determines the best time to make contact. The AI relieves the burden on employees, who can focus more on more complex cases. The result: shorter processing times, higher success rates and an improved customer experience.
Digitalization as the basis for future-oriented receivables management
The continuous development of digital tools such as cAI marks a milestone for coeo in dealing with outstanding payments. The technology is used in many areas, from case processing to automated communication via mail and voicebots. The aim is to personalize the customer journey and thus sustainably increase customer satisfaction.
Focus on innovation and dialog
In addition to technological advances, coeo promotes exchange with other industries: On April 10, the Customer Focus Summit will take place for the first time in Vienna as part of the Customer Focus Network founded by coeo. Under the title “AI in real life: Roadmap, Proof of Concepts & Fails”, the focus will be on practical insights into the use of artificial intelligence.
About the coeo Group
The coeo Group is the leading technology-based debt collection company in Europe. With a clear focus on the combination of groundbreaking AI and first-class customer service, coeo sets new standards in the industry and continuously drives the optimization and further development of receivables management and all other business processes.
Press contact:
Sarah Lehmann
Head of Marketing & Public Relations
Phone: +49 2133 2463-0