Our Chief AI Officer, Dr. Kevin Yam, gave an exciting interview to it-finanzmagazin in which he explains how artificial intelligence (AI) is taking the coeo Group's receivables management to a new level - with a clear focus on customer centricity.
The most important topics of the interview:
Personalized receivables management: AI enables tailored communication, precise predictions of payment behavior and the optimization of payment plans.
24/7 efficiency through bots: Automated processes, such as the use of bots at energy companies, improve the customer experience and increase efficiency.
Empathy through AI: Although AI has no human empathy, it can act empathetically through natural language processing and sentiment analysis and handle customer concerns at a high level.
Dealing with “hallucinating AI”: With modular systems, Retrieval Augmented Generation (RAG) technology and regular testing, coeo ensures that its AI remains reliable and accurate.
Kevin describes how AI shapes the interface between technology and humans so that customers benefit from personalized and efficient support. He shows how coeo consistently invests in innovation to increase customer satisfaction and process quality.
Click here for the full interview
About the coeo Group
The coeo Group is the leading technology-based debt collection company in Europe. With a clear focus on the combination of groundbreaking AI and first-class customer service, coeo sets new standards in the industry and continuously drives the optimization and further development of receivables management and all other business processes.
www.coeo-group.ai
Press contact:
Sarah Lehmann
Head of Marketing & Public Relations
Phone: +49 2133 2463-0
presse@coeo-inkasso.de